Trida Signals

Blueprints

Deep-dives into our Blueprints on GitHub — how we built them and how to ship with them.

Get updates

Support Ticket Triage Agent Blueprint

Blueprints

Support Ticket Triage Agent Blueprint

BlueprintSupportTypeSafe Jev

Blueprint: a support triage agent that reads every ticket, scores and routes it in the open, drafts a first reply only for the safest cases, and stops at a named agent who decides.

Trida AI·Read