Terms of Service

1. Acceptance of Terms

By accessing or using the Trida AI website (the “Site”) or by engaging Trida AI’s services in any capacity, you (“Client” or “you”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, you must not access or use the Site.

These Terms govern your use of the Site only. Actual engineering engagements between Trida AI and clients are governed by a separate Master Service Agreement (“MSA”) and applicable Statements of Work (“SOW”), which take precedence over these Terms with respect to the services described therein.

2. Services Description

Trida AI is a Forward Deployed Engineering (“FDE”) firm. Our model places senior AI engineers directly inside client organizations—working on-site or remotely within a client’s team structure—to design, build, and ship production AI systems. FDE engagements are designed to move at the pace of a startup while operating within the constraints and standards of an enterprise.

Engagements typically include, but are not limited to: scoping and architecture of AI/ML pipelines, hands-on implementation of large language model (LLM) integrations, retrieval-augmented generation (RAG) systems, agentic workflows, model fine-tuning, data infrastructure, and evaluation frameworks. The specific scope, duration, staffing, and deliverables of each engagement are defined in the applicable SOW executed under the MSA.

3. Engagement Terms

The Site provides general information about Trida AI and a means to initiate contact. No binding service engagement is created by your use of the Site alone. All commercial engagements require execution of a written MSA and, for each project, a corresponding SOW that defines the scope of work, timeline, fees, and personnel.

Trida AI engineers embedded at a client site operate as independent contractors or through a services agreement, not as employees of the client. Clients may not direct Trida AI engineers to perform work outside the scope defined in the applicable SOW without a written amendment. Trida AI reserves the right to assign and rotate qualified engineers across engagements in its reasonable discretion, subject to notice and transition obligations set forth in the MSA.

4. Intellectual Property

Client IP. Subject to receipt of full payment, all work product, software, models, configurations, and deliverables created by Trida AI engineers specifically for a client under a Statement of Work (“Deliverables”) are assigned to the client upon delivery, as further specified in the applicable MSA. The client owns all right, title, and interest in such Deliverables, including any intellectual property rights therein.

Trida AI IP. Trida AI retains exclusive ownership of all pre-existing intellectual property, internal tooling, reusable frameworks, methodologies, accelerators, and know-how (“Background IP”) that Trida AI brings to or develops independent of a specific client engagement. To the extent any Deliverable incorporates Background IP, Trida AI grants the client a non-exclusive, royalty-free, perpetual license to use such Background IP solely as embedded in the Deliverable and for the client’s internal business purposes.

No AI Training on Client Data. Trida AI does not use client data, client systems, or any information obtained during an engagement to train, fine-tune, or improve any AI model for use outside the client’s specific engagement without the client’s prior written consent.

5. Confidentiality

All Trida AI engineers are required to execute non-disclosure agreements (“NDAs”) prior to beginning any client engagement. These NDAs prohibit disclosure of client confidential information to third parties and restrict use of confidential information solely to the purposes of the engagement.

Confidential information includes, without limitation, technical specifications, source code, data, business strategies, customer information, and any other information that a reasonable person would consider confidential given the context of disclosure. Each party agrees to protect the other’s confidential information using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care. Confidentiality obligations survive termination of any engagement for a period of three (3) years, or indefinitely with respect to trade secrets.

6. Payment

Fees for Trida AI’s engineering services are established in the applicable SOW and invoiced in accordance with the payment schedule set forth therein, which may be milestone-based, time-and-materials, or retainer arrangements. Use of the Site is free of charge.

All invoices are due within thirty (30) days of receipt unless otherwise specified in the SOW. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Trida AI reserves the right to suspend services on engagements where payment is overdue by more than fifteen (15) days following written notice to the client.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRIDA AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR ANY ENGAGEMENT, EVEN IF TRIDA AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TRIDA AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY ENGAGEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CLIENT TO TRIDA AI UNDER THE APPLICABLE SOW DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE). NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.

8. Indemnification

Client Indemnification. Client agrees to indemnify, defend, and hold harmless Trida AI and its personnel from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Client’s use of Deliverables in violation of applicable law; (b) Client’s breach of these Terms or an applicable MSA; or (c) any claim that Client-provided materials or data infringe a third party’s intellectual property rights.

Trida AI Indemnification. Trida AI agrees to indemnify, defend, and hold harmless Client from and against claims arising out of or related to: (a) Trida AI’s infringement of a third party’s intellectual property rights through its Background IP; or (b) Trida AI’s gross negligence or willful misconduct. The indemnifying party’s obligations are conditioned on prompt written notice of the claim, cooperation in the defense, and the indemnifying party’s right to control the defense and settlement.

9. Termination

Engagements. Either party may terminate an engagement in accordance with the termination provisions set forth in the applicable MSA and SOW. Unless otherwise specified, engagements may be terminated for cause upon written notice if the other party materially breaches the MSA and fails to cure such breach within fifteen (15) days of written notice. Termination provisions governing fees owed for work completed prior to termination are detailed in the MSA.

Site Access. Trida AI reserves the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including without limitation if Trida AI believes you have violated these Terms. You may stop using the Site at any time. Sections 4 (Intellectual Property), 5 (Confidentiality), 7 (Limitation of Liability), 8 (Indemnification), and 10 (Governing Law) survive termination.

10. Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of Delaware, and each party irrevocably consents to the personal jurisdiction and venue therein. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11. Changes to Terms

Trida AI reserves the right to modify these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes, we will make reasonable efforts to provide additional notice, which may include posting a prominent notice on the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Site.

Changes to these Terms do not affect the terms of any MSA or SOW already in effect between Trida AI and a client, which continue to be governed by the version of the agreement in force at execution unless both parties agree in writing to an amendment.

12. Contact

If you have questions about these Terms or wish to contact Trida AI regarding a legal matter, please reach out to our legal team at legal@trida.ai. For general inquiries, you may also contact us through the form on our website.